Refund policy

 

Once digital files are accessed and downloaded, Coco Presets Factory cannot issue refunds. Refunds may be considered for specific situations, such as duplicate orders, based on certain criteria. Coco Presets Factory does not obligate itself to approve refunds.

Customer Satisfaction

If issues arise, we are committed to working with customers for a satisfactory resolution. We prioritize customer care to ensure smooth installation and downloads. For assistance or questions, feel free to email us at coco.presets.factory@gmail.com.  We are here to help.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. You’ll be automatically refunded on your original payment method within 10 business days if approved. Please remember it can take some time for your bank or credit card company to process and post the refund.
If more than 15 business days have passed since we’ve approved your return, please contact us at coco.presets.factory@gmail.com.